Customer Service

Red Chair Boutique online store cannot guarantee that any product is still available for purchase at the time of order due to delays in site updates and store stock levels, we do endeavour to keep it as accurate as possible and will make contact with you within 48 hours of purchase if your product is unavailable due to stock changes or availability.

We endeavour to send all stock purchases within 48 business hours; however we offer no guarantee that this will always be the case.

Please allow an average of 5-7 days shipping within Australia once item has left the store.

The accuracy of shipping information is the responsibility of the purchaser and no liability will be held with Red Chair Boutique for a wrong address or information provided by the purchaser.

Red Chair Boutique is committed to protecting your privacy. We understand that visitors and users of this website are concerned about their privacy and the confidentiality and security of any information that is provided to us. This Privacy Statement details how we generally manage your personal information and safeguard your privacy.

We may collect information about you where it is necessary for us to perform our functions. The information we collect about you depends on how and why you access the website, the information you choose to provide to us, and the types of information and services you request from us.

If you communicate directly with us via e-mail, complete one of our online forms, or use one of our other interactive tools, some of the information that you submit may be personal information (that is, information from which you can be identified, such as your full name, street address, e-mail address, phone number, and so on).

If you choose to provide your personal information to us, it may be used in order to:

• contact you in respect of a query you made;
• provide the services that you require such as but not limited to shipping of goods, refunds, purchases and sale of product.
• answer your requests and queries;
• research and develop our products and services;
• gain an understanding of your needs in order to provide a better service;
• promote and market our services;
• protect our intellectual property and ownership rights, or
• Fulfil any legal requirements.

We may disclose your personal information to other organisations (for example our service providers) to enable us to provide the services you have requested, or as otherwise permitted by law.

Our use of cookies

When you visit our website, our server attaches a small data file called a "cookie" to your computer's memory. Cookies are pieces of information that may be transferred to your computer's memory when you visit a website for record keeping purposes. Most Web browsers are set to accept cookies. However, if you do not wish to receive any cookies you may set your Web browser to refuse cookies. We use cookies to provide us with aggregate (anonymous) information on how people use our website and to help us to know what they find interesting and useful on our website. We do not link this information back to your identity or other information that you have provided to us. We do not store any information that identifies you inside cookies.

 A product may be returned subject to the following:

1. The product is faulty
2. The product is not the product ordered
3. The product is the wrong size

Conditions of Return

1. Items must be returned within 14 days (freight allowing)
2. The original sales docket or tax invoice must accompany the return
3. Items must be returned in original packaging with all tags attached
4. Items must have no marks or scratches
5. Any costs incurred in returning items are at the responsibility of the purchaser.

All purchases made through Red Chair Boutiques online store are including 10% GST. No goods or services will be provided until funds are cleared.

We accept Paypal, Credit card payments by phone, direct deposit or bank transfer please contact the store for other options apart from credit card via Paypal.

We do not collect credit card details to store in our system, all credit card payments are processed by a Paypal online gateway and conform to the terms and conditions of using the Paypal system. www.paypal.com.au.

Red Chair Boutique reserves the right to change pricing and promotions at any stage without notice on the website and do not guarantee pricing any time prior to purchase.

Responsibility of account information and accuracy is held by the customer, we are unable to check accuracy of names, address and contact information and therefore must be maintained by the account holder. We hold no responsibility for wrong information or accuracy resulting in lost deliveries or any other circumstances where the account information is inaccurate.